Refund policy
At Delicias de Fer, every order is baked fresh with care using high-quality ingredients. Because our products are perishable food items, all sales are final.
Returns
We do not accept returns or exchanges on food products.
Refunds
Refunds are not available for orders that have been delivered as expected. However, if your order arrives damaged, incorrect, or you experience another issue with your purchase, please contact us within 24 hours of delivery.
To help us review your request, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
While refunds or replacements are not guaranteed, we will review each situation individually and do our best to provide a fair solution.
Allergen Notice
Our products are prepared in a kitchen where common allergens, including wheat, milk, eggs, soy, peanuts, and tree nuts, are present. Because cross-contact may occur, we cannot guarantee that any product is free from allergens.
If you have a food allergy or severe sensitivity, we strongly recommend that you do not consume our products. Customers are responsible for reviewing product information and purchasing according to their individual dietary needs.
If you have any questions before placing your order, please contact us. We're happy to help.
